Return policy

We have a 15-day return policy, which means you have 15 days after receiving your product to request a return and exchange.

But we do not provide a return label for exchange unless the product is wrong or damaged upon arrival.

Exceptions / Non-returnable items
Monogrammed, personalized, special-order products, and products damaged through normal wear and tear are not eligible for return. To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Damages and Wrong items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Photos or videos are needed to prove the damaged, defective or the wrong product.

Exchange items
The fastest way to ensure you get what you want is to return the item you have.  And once the return is accepted, we will arrange the exchange with you.

Lost items
Lost package (domestic US Only).  If the package is lost in transit, we will reship another package. If the shipping status shows delivered on the courier website, we consider the package is shipped and delivered successfully and no reshipment will be processed. 

 

To start a return, you can contact us at hello@smartbuyingstore.com.